NEED TO RETURN YOUR ORDER? 

Easy! If you are not in love with the product that you have purchased, By Kinga will provide you with full store credit. 

RETURNS POLICY 

• Items must be returned within 30 days of the delivery date. 
• All returns will automatically be issued store credit (this will allow you to easily re-purchase an alternative item, or the same item in a different size). 
• We do not offer refunds for a change of mind or incorrect sizing. 
• Customers who have received an incorrect item or products with a manufacturing fault will receive a refund. (Please note that the By Kinga undertakes strict quality control on every item prior dispatch and upon receiving return). 
• Please take due care when trying on any products. (Items that are manually defected or do not comply with our returns policy will be declined and returned to the customer). 

• By Kinga is not responsible for return shipping costs. 
• We do not issue store credit or refund on original shipping charges. 

 

CONDITION OF RETURN 

All garments must be returned: 

• In the original condition, unworn and unwashed. (Free of any stains from make-up or deodorant). 
• With all tags attached and in the original packaging. 

All shoes must be returned: 

• In the original undamaged shoebox. 
• In the same condition as delivered to you. 
• They must be tried on indoors and on a soft floor. 

 

WHAT CANNOT BE RETURNED 

Sale items cannot be returned (excluding full priced items purchased using a discount code)  

For safety/hygiene purposes, the following items cannot be returned: 

• Accessories (any products within accessories category) 
• Lingerie 
• Swimwear 
• Sleepwear 

 

HOW DO I MAKE A RETURN 

Please note that items must be returned within 30 days of the purchase date. 

More information about the process is here: How can I made returns?