How do I make returns?

INTERNATIONAL CUSTOMERS 

  1. Simply download our returns form HERE
  2. Print the returns form. 
  3. Ensure the items you are returning meet all of our return policy requirements. 
  4. Clearly fill out your details. 
  5. Include the return form in your package. 
  6. Please send your return to the following address:

Kinga Radzinska, Straubinger Str. 7, 94327 Bogen, Germany 

PLEASE NOTE 

  • Returns received later than 14 days from the purchase date will receive a 5.00 EUR processing fee that will be deducted from your store credit note. 
  • Returns received later than 14 days will not be accepted and will be returned to the customer. By Kinga is not responsible for return shipping costs. 
  • Upon presentation of the bill, you will receive goods of the same value or a gift card (excluding discounted goods).
  • Sale items cannot be exchanged or returned

RECEIVED A FAULTY ITEM 

  • If you have received a faulty Item, please email our customer support team within 5 days of receiving the package via info@by-kinga.com.  Please wait for instructions before shipping your return.  
  • You will not be reimbursed returns fees if our support team have not sent you instructions via email, prior to returning the faulty items. 
  • Be sure to use a traceable delivery method for returning your items, as By Kinga is not held responsible for lost/damaged returns in transit. 

ASSESSING THE RETURN 

  • Returned products will be assessed upon arrival to ensure they comply with our returns policy. 
  • Non-returnable items and/or returned items which do not comply with our returns policy will not be accepted and will be returned back to the customer. By Kinga is not responsible for return shipping costs.